CLON8 LTD terms and conditions for e-shop

Please read the following terms and conditions carefully. By ordering Goods from our website www.clon8.com you are deemed to have understood and accepted these terms. Your use of our Site is also subject to the terms of our Privacy Policy and Terms of Use sections of our Site.

SHIPPING

Shipping merchandise is FREE of charge in Europe.

PAYMENT

Payment for all items must be made by credit or debit card via Paypal.

AVAILABILITY AND DELIVERY

Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within a reasonable time of the date of the Dispatch Confirmation, unless there are exceptional circumstances.

Prices

The prices quoted are those ruling at the time of production. Due to circumstances beyond our control, prices may have to be altered up or down, including any alterations to the rate of value added tax. All prices shown are cash prices in sterling. Prices of Goods displayed in and ordered through the Site may differ from prices in store.

DELIVERY

CLON8 LTD insures each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by CLON8 LTD and transfer of responsibility in the same way.

IMPORT DUTIES

If you order merchandise from our site for delivery outside the UK, they may be subject to import duties and taxes, which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order. Please also note that you must comply with all applicable laws and regulations of the country for which the Goods are destined. We will not be liable for any breach by you of any such laws.

Data Protection and Privacy

CLON8 LTD is totally committed to protecting the privacy of our site visitors and customers.

RETURNS POLICY

Returns for exchange

  • You can initiate a return for most new and unopened items within 7 days of delivery for a refund or exchange.
  • Returned items must be in their original condition, unworn and unwashed with tags still attached and original package. All shipping cost for returned goods will be your responsibility.
  • It is your responsibility to retain copies of all tracking information and to ensure that the returned goods arrive at CLON8 LTD.
  • For shipping instructions please contact info@clon8.com

Broken, incomplete or used products that we receive as returns will be returned to the sender and shipping cost will be charged.

Defective Product and Returns Due to Our Error

  • If the return is a result of our error or defective product, we will refund the full cost of item and shipping charges.
  • When we receive your return, we will inspect the item and provide a replacement or issue a refund.
  • For shipping instructions please contact info@clon8.com

Broken, incomplete or used products that we receive as returns will be returned to the sender and shipping cost will be charged.

Non-Returnable Items

The following items are non-returnable and we offer no refunds and no exchange.

  • Products on sale can’t be returned – refunded nor exchanged.
  • Products if MADE TO ORDER can’t be returned – refunded or exchanged.
  • Incomplete or Used products may not be returned – refunded or exchanged.

Broken, incomplete or used products that we receive as returns will be returned to the sender and shipping cost will be charged.

Follow the steps below to return an item to CLON8 LTD:

  • Send an email to info@clon8.com.
  • Include in the subject the name of the item you want to return and the number of your order.
  • Please leave a detailed description of the item you would like to return and the reason (even if the reason is – I realized I did not want the product).
  • Indicate the Return Qty and the number of Boxes you are returning.
  • Send the email and we will respond with shipping instructions to you. If your response is sent to us after the maximum time allowed to return an item, no returns or exchanges will be applicable.

All information that is stored on our site such as your billing address and delivery details are for our use only and we DO NOT pass these on to third parties.
This information is also highly encrypted at the maximum level possible to ensure none of your login details or information can be seen by any unwanted third party.
Your security and confidence in us is of utmost priority.

THANK YOU FOR VISITING OUR SITE.